Privacy Policy
Last updated: February 2025
Information We Collect
We collect information you provide directly to us when you create an account, use the Service, or contact us for support. This includes your name, email address, phone number, business information, and payment details. We also collect usage data automatically, including device information, IP addresses, browser type, pages visited, and interactions with the Service. This data helps us improve the platform and provide a better experience.
How We Use Your Information
We use the information we collect to provide, maintain, and improve the Service. This includes processing transactions, sending appointment reminders, enabling communication features, and providing customer support. We may also use your information to send you updates about the Service, respond to your comments and questions, and monitor and analyze trends, usage, and activities in connection with the Service.
Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. All data is transmitted over encrypted connections using TLS. Payment information is processed securely through Stripe and is never stored on our servers. We regularly review our security practices and update them as necessary.
Third-Party Services
The Service integrates with third-party services including Stripe for payment processing, Twilio for SMS and calling, Google Calendar for scheduling sync, and PostHog for product analytics. These services have their own privacy policies and we encourage you to review them. We do not sell your personal information to third parties. We only share data with third-party services as necessary to operate the platform.
Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Your Rights
You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of your data or ask us to delete your account entirely by contacting support. If you are a resident of the European Economic Area, you have additional rights under the GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@tintly.io. We are committed to working with you to resolve any concerns about your privacy.